Legal

Refunds, returns, and cancellation

Effective September 22, 2026.

This is the refund, return, and cancellation policy for Olyve. Olyve is operated by Axial Motion. Axial Motion receives the payment and is the name on the bank account and on your card statement. Studio site: axialmotion.com.

Returns

Olyve is digital software. There is nothing to ship back and no in-store return. If you want your money back, request a refund.

Refunds for Stripe and web payments

If you paid Axial Motion through Stripe or another web checkout, you may request a full refund within 14 days of the charge if you have not made substantial use of Olyve (for example, you have not issued invoices to customers).

After 14 days, or after substantial use, refunds are at our discretion. We will refund a charge that was clearly a duplicate, an error, or billed after you had already cancelled.

There is no restocking or refund fee. We refund the amount you paid.

Approved refunds are returned to the original payment method. Banks typically post them in 5–10 business days.

How to request a refund

Email support@axialmotion.com from the address on the purchase or Olyve account.
Write “Olyve refund request” in the subject line.
Include the date of the charge and why you are asking.

You can also call +1 (954) 639-6845. We aim to reply within two business days.

App Store and Google Play

Purchases billed by Apple or Google must be refunded by Apple or Google. Use the store’s refund request flow, or write to us and we will point you to it.

Cancellation

You may cancel a subscription at any time. Cancellation stops future renewals. You keep access through the end of the period you already paid. We do not prorate unused days unless a refund is approved under this policy.