Communication

Use your Inbox

Read visit and payment updates, clear notifications, and open conversations.

Open Inbox from Home. The badge counts everything you have not read. When something new arrives while you are using Olyve, a banner may appear at the top; tap it to open the related visit, invoice, or conversation.

Two tabs

For clients, Notifications contains updates about scheduled, completed, cancelled, or rescheduled visits, along with invoices and payments from their provider. On a provider account, this tab is mainly used for new-message activity. Tap an item to open it and mark it read. Tap Mark all to clear every unread notification.

Messages contains conversations. Tap a thread to continue it. Opening the conversation marks its messages as read.

Who can message

Tap New from either tab to write a message. Providers choose a client. Clients automatically write to their service provider.

In-app messaging and client invites currently work for provider accounts on every plan.

For a client, the Inbox fills as the provider schedules or updates visits, creates invoices, records payments, and sends messages. Providers receive message activity here.